help centerThe following is a list of frequently asked questions. If you have any further questions, please use our customer service support form. |
GRAPHIC DESIGNWEB DESIGNGENERALSHIPPINGORDERINGCOMPANY INFOPRINTINGPOLICIESGRAPHIC DESIGNWhat kind of graphic design services do you provide? Our graphic design services are varied and comprehensive. We provide logo design, brochure design, illustrations, graphics for web sites, direct mail design, marketing, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require. Give us a call to see what we can do for you. What do you charge for your graphic design services? Prices depend on many variants but you can be sure that the money you're paying is for high-quality, uncompromised work. You won't find that with some of our competitors. We encourage prospective clients to compare CMA Designs with agencies producing the same level of work. If you would like us to price out a job for you, give us a call today. What is the client's involvement in the design process? We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client may request the artwork in various formats. How will I receive my design project once it is finished? A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, floppy, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy. Who owns the copyright for work Scribble Graphics has done for me? Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes. How does your logo design process work? We first discuss the client's needs, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, our designers make sure they've collected enough information before they begin work. Our logo design service is very flexible. If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs. I need something designed yesterday. Can you help me? We can usually accommodate your rush job depending on how full our production schedule is. To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 50% – 100% on top of the normal price. With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly. WE REQUIRE BLEEDS ON BUSINESS CARDS. No Exceptions, or you risk your job being miscut. Although our cutting staff is extremely precise, we can not guarantee any print job cuts without the added bleed when required. Also, please keep your text at least 1/4" away from the edge of the piece unless it is an eighth page or smaller. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates.
All file formats must have bit map resolutions of 300dpi/ppi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. At the time, we do not accept quark files, Pagemaker, Corel Draw, or any similar software. However, these formats can be easily converted into an industry standard format with a few easy steps. If you are unsure about your file format, give us a call and we will help.
Adobe Photoshop (.psd) - FLATTENED
Unfortunetly, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable. The only solution to this is to redesign your piece at the correct resolution. WEB DESIGNWhat kind of web sites do you produce? We produce HTML and Flash sites. Why don't you recommend FLASH based sites? The FLASH is a future technology. For now HTML is still the best choice. Why? Because the search engines don't understand FLASH. A FLASH based site is a blank page for the search engines and it is normal that they will not index it. And you tell me then why having a cool looking FLASH based web site that no-one can find? No. There are several specialized companies that will do a nice job for you. How will I receive my ready to upload web site? If the entire size of the web site is under 5Mb (95% of the cases) we will send it by e-mail as an attached ZIP archive. If your www site is oversized, we will send it via FTP. What browsers are you optimizing sites for? We take care for your web site to look perfectly in Internet Explorer and Netscape Navigator and FireFox. These browsers have 98% of all Internet hits, so the others are not crucial. MS Internet Explorer has about 90% all internet hits, so we think it's the most important and we pay it attention first of all. Of course! It is the most powerful web design instrument with HTML sites. Cascading Style Sheets technology offers the opportunity to make complicated layouts without increasing the files size. Yes. To upload your site we will need your server (FTP) username and password that must be unacceptable for you. GENERALStep by step instructions on how to process an order is located Here. Alternatively, if you have any problems placing your order with us, we would be glad to walk you through the order process over the phone.
If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be acheived by a color proof. Gang Run printing is the process of creating printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. The exception to this condition is when a job is placed on an entire run, which provides full control of the color matching process. If your job can be placed on its own run, we can pull a color specific proof which our pressman will match.
Our Office Hours are:
Our posted turnaround times begin ONLY after an order has been "received". Orders are considered "received" and are put into production ONLY when the following conditions have been met: 1. An ORDER FORM has been completely filled out online, Please note that our cutoff is 12pm EST. Production will begin the following day for orders received after this time. Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed. No verbal or written correspondence by anyone at CMA Designs can change that. Please try to plan date sensitive materials timely.
We are full color printing specialists. Some of the products we print are: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Instruction Booklets, Monthly Periodicals, Rack Cards, Tri-Folds, Record Flats, and More. The bottom line is: if it is on paper and it has ink on it, we can print it at a lower price.
We offer 48 Hour turnaround (local pick-up) on all products that are:
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest SSL encryption technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. SHIPPINGCan I change my shipping after I have placed an order? We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels. Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $25.00 Please keep in mind that we CANNOT ship to a PO Box.
Our primary logistic partners is:
Shipping takes from 1 to 6 business days depending on your distance from our facility in Montreal.
If your multiple shipments are broken up into full boxes, we can drop ship mutliple boxes(up to 2) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $25 per box that has to be broken apart for handling and material costs.
As we are a trade only print shop, we made it a priority to make sure we are transparent in the printing process. We are able to drop ship your printing under your name and address at no charge. As far as your clients are concerned, your are the printer! By request, Your order will be shipped with your Company Name and Information as the return shipping address. All Blind Shipped orders will be shipped in a plain box with no additional advertisements or promotions packed with your order.
On the day your order ships out we will send your tracking number to you via email. It will also be stored under current or past orders on our website when you login to your account. ORDERINGHow Do I Place An Order With CMA? Placing on order on our website is EASY and SECURE. Please refer to our Order Page located Here.
We will accept your order over email if you are having problems online store. We can not guarantee turnaround on orders that have not been placed through the online system.
To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it cannot be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle printing after we have completed it. Once your order is in the "layout" status on our website, your order has been processed and cannot be cancelled. If you need to cancel an order you have placed, you must call and speak to a CMA representative to avoid ANY costs. An Email DOES NOT constitute cancellation under any conditions.
Your credit card will read "CMA DESIGNS".
Due to the massive amount of thought and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers. We accept certified cheque, money order, Visa, MasterCard. If you would like to pay using a Wire Transfer, please contact us by phone.
By placing an order on our website, the system will send you an invoice to your email address confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.
In order to re-print a previous order you must submit the job through our online system again. We do not archive files any longer than it takes to print them so please save your work.
If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process over the phone. Keep in mind, however, that your order must still be submitted online.
We can print any size you want.
Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to orders@hueneye.com. Be sure you put your order number in the subject line to ensure that your order is printed correctly. If your file is too large to send via email, you can FTP your files directly onto our FTP Server. In order to do this you must have an FTP program at your disposal. You may download free trial versions of our recommended FTP programs here: Apple users - Transmit PC users - CuteFTP In either case, please call us so that a customer service representative can go over both of these options with you. We'll help you decide on the best course of action to get your order processed efficiently as well as provide you with additional FTP information should you decide to go that route. COMPANY INFOCan You Prove Your Prices Are Less Than Your Competition? Contact us and we will gladly prove it to you.
24-48 Hour turnaround standard
We print quantities as low as 1,000 and as high as a million plus. Anything not listed on our website can be quoted, just call us.
We are located centrally in Montreal, 15 mins from Downtown. PRINTINGWhat Specialty Services Do You Provide? We provide a multitude of bindery and finishing services.
Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we relinquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing, the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with us you agree to this limitation. POLICIESWritten estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
All orders must be prepaid due to the speed of our turnaround. Under NO conditions does CMA print on terms or extend credit. Since each job is custom created for its owner, it can not be reused or resold. After production has begun, ALL SALES ARE FINAL.
CMA reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to CMA for printing and/or publication.
Quotations are based on the accuracy of the specifications provided. CMA can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with CMA are to the client knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
You may not change artowrk after it has been submitted. If you need to make changes to your order you must call and cancel the order placed and resubmit the proper artwork by placing a new order.
CMA's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. CMA warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. CMA makes no other warranty and no actions or words of CMA or its officers, employees or agents shall constitute a warranty.
It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. CMA is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until CMA can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. CMA does not archive your work for longer than it takes to produce the final product. Please save your work.
The customer represents that it has the legal right to produce all printed materials ordered from CMA. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against CMA based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by CMA ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold CMA harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending CMA against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing CMA for any legal fees and expenses it reasonably incurs in responding.
CMA will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, CMA will bill for the actual quantity delivered.
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs. No refunds or credits will be given for a printed order which does not match your inkjet proof.
For legal purposes, the venue for any dispute shall be Montreal, Quebec Canada.
Charges for delivery/shipping of printing and supplies from CMA are not included in quotations unless specified. Because shipping carriers are beyond our control, CMA is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point. Standard DHL shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense. We are Not responsible for delays or damage incurred after your shipment has left our plant. F.O.B.: Montreal, Quebec Canada
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, CMA and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CMA performance has fully satisfied all terms, conditions and specifications.
CMA may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on September 12, 2010. |
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